Your #1 source for eco friendly bags and custom promotional items!!!
1-888-565-2235 Toll Free

Frequently Asked Questions

What is your typical lead time?  
Our typical lead time for reusable bags ordered domestically for an in stock item is 2 weeks. For overseas orders on wholesale reusable bags, our lead time is 8-12 weeks from the approval of the printed sample. The lead time can be affected by the design complexity, the product being ordered, and whether the order is being customized domestically or overseas. We pride ourselves on ensuring every order is correct and your 100% satisfaction is guaranteed.

How can I get pricing on your products?  
Please select the Request a Quote icon on the homepage and simply fill out the form. Our team of sales representatives will contact you shortly thereafter. You may also contact us directly thru our toll free number at 1.888.565.2235 and speak with one of our friendly sales representatives. You can also email us directly at and we will email you back within 30 minutes. At Custom Green Promos, we pride ourselves on our customer service, and a quote request or call-back that takes longer than 30 minutes is unacceptable.

What file format is required for silk-screening?  
We prefer vector based (line art) in editable forms of eps/ai/pdf.

What options are available for shipping?  
UPS Standard ground shipment of 3-5 business day (does not include production lead times). 
Domestic rush delivery is available, but subject to quotation. 
International overnight shipping is available; varies from destination countries.

Do you offer volume discounts?  (wholesale reusable bags)
Yes we do. As the volume purchased increases, the price per item will decrease accordingly on all of our products including our reusable bags. The quantity breakdown begins at 100 and then the prices reduce accordingly. Please email us at and we will contact you with further information.

Do you offer BLANK wholesale reusable bags with no printing?  
Absolutely!!! If all your company needs is blank non woven bags or recycled bags with no logo or color specifications, we will be happy to accommodate your request. Please email on how to start an account. We are here to meet all of your needs regarding green bags and reusable shopping bags.

What colors do you offer for fabrics and silk-screening?  
We offer over 30 colors of fabric available. But domestic availability may vary. 
4-color process available (minimum quantities vary, please contact us at Our Colorvista and Perfect Print Processes are one of a kind and a very effective method for logos with very detailed designs and a wide range of colors.

What forms of payment do you accept?  
Check and all major credit cards are accepted. We accept Visa, MasterCard, American Express, and Discover.

What are your minimum quantities?  
We carry a 100 minimum for standard delivery. This is based on a product with a custom imprinted logo. If you would like a product with no imprint, we can provide you with any quantity you prefer. Call us today at 1-888-565-2235 for a quote on any of our wonderful eco friendly promotional products including any of our eco friendly reusable bags, seed paper, reusable water bottles, and much more.

Can I get a sample?  
Yes, please contact to receive a FREE sample of any one of our eco friendly bags including our non woven bags and recycled bags.

Can we use our own shipping account?  
Yes, we use FedEx and UPS.

Can I create reusable bags with my sizes and design?  
Yes, please contact

Do your bags have bottom inserts that I see in bags at the store?  
Wide gusseted have the optional PE/PP plastic bottom insert. Cost may vary.

Is the full surface area of the bag printable?  
Most of the areas of the reusable bags are printable. Price is subject to submission, complexity and amount of ink used.

Can I get a custom color fabric?  
Yes, but a minimum quantity applies.

Is one bag style better than another?  
This depends on what the intended use of the bag will be. Please contact and customer service representative will guide you to the most beneficial reusable bags for you and your company.

What are the eco friendly bags made of?

Our reusable bags are made of either non-woven polypropylene or PET recycled material.  The non-woven polypropylene is a 100% recyclable product, made from 30% post consumer recycled content. The RPET eco friendly bags are made from usually at least 85% recycled materials including recycled water bottles. We use a 80-100 GSM gram fabric weight.

Are the green bags made from recycled material?

As stated above, yes all of our green bags are made from recycled material. Many companies claim they sell a recycled non -woven polypropylene bag, but many investigations we have done reveal those claims as false. Non-woven polypropylene is a very difficult material to produce with recycled content. That is why our non woven bags are only made from 30% post consumer recycled content compared to at least 85% recycled materials from some of the RPET recycled water bottles reusable bags.

What is the gram weight of your bags?

We use a 80-100 gram fabric weight standard for all our custom logo small quantity reusable bags.

Can I put my logo or personal message on the green bags?

Yes. Please submit your company logo and we will take care of this rest. If your company does not have a logo to submit, you envision it and our design center can create it.    

Can I choose my own color eco friendly bags?

You can choose your own color bag from the options available pertaining to each style.

Can I choose my own size of reusable bags?

You will have a variety of options regarding size and style of non woven bags and recycled bags.

What is the weight capacity of the green bags?

They will hold up against all your basic groceries and or informational packets you put in them.

I do not want a custom logo bag. What are my alternatives?

We sell many different styles of “Going Green” and blank bags of all different colors.

Do you offer reusable wine bags or cooler bags?

We do offer reusable wine bags and cooler bags in custom quantities of 100+.

Are your bags made in the U.S.A.?

We manufacture our bags domestically and overseas.

How long does it take to produce a Custom Logo Large Quantity Order?

Depending on whether you would like the order done domestically or overseas will determine this. Domestic orders will take around 2 weeks. For overseas orders, It usually take 8-12 weeks from signed contract till your delivery.

How long does it take to produce small quantity reusable bags?

1-2 weeks(or less), and usually no more than 5 days delivery.  We can accommodate rush orders upon request.

Why does it take longer for me to receive large quantity reusable bags of 3,000+?

Orders of eco friendly bags under 3,000 in quantity are screened in the United States, which is why they can be completed so quickly.  Orders of eco friendly bags of 3,000+ are produced and screened overseas.  This is why the time to complete takes 8-12 weeks.

What Logo Quality is Required?

We ask that you supply us with the highest quality logo you have. If you need help with your logo or need a logo created we offer an in house graphic design team in our design center that can assist you.  We do charge a fee for this service, but it is far less than if you hired a graphic designer.

How Do I Know If My Logo Will Work On The Bag?

The best way is to send us your logo.  Please note:  We are printing on a rough uneven surface.  Therefore extremely detailed logos that include shading are very difficult to reproduce on the bag.  We strongly suggest simplifying your logo.

Will you be able to help me if I need some work done to my logo on the green bags?

We offer in-house art modifications and we can even recreate a logo for you.  We do charge a fee for this service, but it is far less than if you hired a graphic designer.

What format will you accept my logo in for custom logo reusable bags?

We require vector art and prefer the highest quality logo possible. We accept EPS, AI, or PDFs. Some JPEG’s are also acceptable.

How long will these bags last?

Depending on the amount of usage it varied from 18 months to 36 months.  Most people are able to use the bags for 2 years +.

How do you ship these bags?

When you order non-custom “Going Green” or blank bags from our online store we ship via UPS Ground.  If you order a custom logo bag under 3,000 in quantity they are shipped the same way.  Custom logo bags of 3,000 or higher are shipped via UPS Ground as well.  

Custom Green Promos

Eco Friendly Products
Eco Friendly Bags Eco Friendly Lanyards Seed Paper Eco Friendly Water Bottles Eco Friendly Pens, Pencils, Notepads Eco Friendly Apparel